{"id":8794,"date":"2026-08-05T21:28:36","date_gmt":"2026-08-05T18:28:36","guid":{"rendered":"https:\/\/mtravel.ee\/kaebused-ja-vaidlused\/"},"modified":"2026-08-05T21:28:36","modified_gmt":"2026-08-05T18:28:36","slug":"kaebused-ja-vaidlused","status":"publish","type":"page","link":"https:\/\/mtravel.ee\/et\/kaebused-ja-vaidlused\/","title":{"rendered":"Kaebused ja vaidlused"},"content":{"rendered":"<div class=\"mtr-legal-document\">\n<p class=\"mtr-legal-meta\"><strong>Kehtib alates 31.07.2026.<\/strong><\/p>\n<h2>1. Kuhu p\u00f6\u00f6rduda<\/h2>\n<p>Kaebuse saab saata Michelle travel O\u00dc-le aadressil <a href=\"mailto:info@mtravel.ee\">info@mtravel.ee<\/a> v\u00f5i Tornim\u00e4e tn 5, 10145 Tallinn, Eesti. T\u00e4psustamiseks helistage <a href=\"tel:+37256800252\">+372 5680 0252<\/a>.<\/p>\n<h2>2. Vajalik teave<\/h2>\n<ul>\n<li>avalduse esitaja nimi ja kontaktandmed;<\/li>\n<li>tellimuse v\u00f5i broneeringu number ning reisi kuup\u00e4evad;<\/li>\n<li>probleemi kirjeldus, avastamise aeg ja teave, kellele sellest juba teatati;<\/li>\n<li>soovitud lahendus;<\/li>\n<li>asjakohased dokumendid, kirjavahetus, fotod ja kuludokumendid.<\/li>\n<\/ul>\n<p>\u00c4rge saatke paroole, PIN-koode, internetipanga sisselogimisandmeid ega muid saladusi.<\/p>\n<h2>3. Menetlemine<\/h2>\n<p>MTravel kinnitab kaebuse k\u00e4ttesaamist ja vastab tarbija kirjalikule kaebusele 15 p\u00e4eva jooksul. Kui keeruka k\u00fcsimuse lahendamine n\u00f5uab objektiivselt rohkem aega, teatatakse viivituse p\u00f5hjus ja uus m\u00f5istlik t\u00e4htaeg. Kui MTravel tegutseb vahendajana, v\u00f5ib kontrolliks vaja minna korraldaja v\u00f5i teenuseosutaja teavet, kuid MTravel vastab endiselt oma tegevuse eest.<\/p>\n<h2>4. Probleem reisi ajal<\/h2>\n<p>Mittevastavusest tuleb p\u00f5hjendamatu viivituseta teatada reisidokumentides m\u00e4rgitud kontaktidele ning anda korraldajale v\u00f5imalus see k\u00f5rvaldada. Elu v\u00f5i tervist \u00e4hvardavas olukorras p\u00f6\u00f6rduge esmalt kohaliku h\u00e4daabiteenistuse poole.<\/p>\n<h2>5. Kohtuv\u00e4line vaidluse lahendamine<\/h2>\n<p>Kui kokkulepet ei saavutata, v\u00f5ib tarbija p\u00f6\u00f6rduda <a href=\"https:\/\/ttja.ee\/tarbijavaidluste-komisjon\" target=\"_blank\" rel=\"noopener\">TTJA tarbijavaidluste komisjoni<\/a>: Endla 10A, 10122 Tallinn. Enne komisjoni p\u00f6\u00f6rdumist peab tarbija esitama n\u00f5ude kauplejale ja andma talle v\u00f5imaluse vastata. Samuti on \u00f5igus p\u00f6\u00f6rduda kohtusse.<\/p>\n<p>EL-i ODR-platvormi linki ei esitata, sest platvorm l\u00f5petati 20.07.2025.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Kehtib alates 31.07.2026. 1. Kuhu p\u00f6\u00f6rduda Kaebuse saab saata Michelle travel O\u00dc-le aadressil info@mtravel.ee v\u00f5i Tornim\u00e4e tn 5, 10145 Tallinn, Eesti. T\u00e4psustamiseks [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-8794","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/pages\/8794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/comments?post=8794"}],"version-history":[{"count":1,"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/pages\/8794\/revisions"}],"predecessor-version":[{"id":8810,"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/pages\/8794\/revisions\/8810"}],"wp:attachment":[{"href":"https:\/\/mtravel.ee\/et\/wp-json\/wp\/v2\/media?parent=8794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}